Last updated: September 3, 2025. This policy applies to all purchases and payments. We may update this policy periodically.
You have 7 days from your payment date to request a full refund. This applies to new purchases and auto-renewals.
Just email us at help@fiveable.me with a short explanation of what went wrong.
We're super responsive, you'll hear from us within 1 business day.
Refunds are not available after the 7-day window.
Exceptions we'll always make:
The exam weeks are peak AP season with critical studying happening last minute.
All payments made during AP exam periods are final, this includes new purchases and auto-renewals.
2026 AP Exam Dates:
Cancel your subscription anytime at: https://billing.stripe.com/p/login/bIY8z08Jk7yfglWfYY
Can't access the billing portal? The payment email might be different from your Fiveable account, especially if a parent or guardian made the purchase. Try alternative or parent emails.
Contact help@fiveable.me right away if you still have issues - we'll help you track down the right account.
Institutional purchases may have different terms based on your specific agreement. These are usually negotiated separately with our education team. Check your agreement or reach out if you have questions.
We believe every student deserves access to quality AP resources, regardless of their financial situation. If cost is a barrier, please apply for our financial aid program: https://thinkfiveable.typeform.com/to/h2PdElux
Email: help@fiveable.me